Frequently asked questions

1. Where do you ship?
We ship worldwide. Shipping times may vary depending on your location.

2. How long will my order take to arrive?
Orders are processed in 2–5 business days. Delivery usually takes 7–21 business days, depending on the destination. International orders may take longer due to customs.

3. How can I track my order?
Once your order ships, you’ll receive a tracking number by email. Use it to check delivery updates.

4. Do you charge for shipping?
Shipping costs (if any) are shown at checkout. Some products may include free shipping.

5. Do you ship internationally?
Yes! Please note that international customers are responsible for customs duties, taxes, or fees that may apply.

6. Can I change or cancel my order?
If your order hasn’t shipped yet, email us at support@sky-flame.com within 24 hours to request changes or cancellation.

7.  What is your return policy?
We accept returns within 15 days of delivery for unused items in original packaging. Return shipping costs are the customer’s responsibility unless the item is defective.

8. What if my order arrives damaged or incorrect?
Please contact us at support@sky-flame.com with photos, and we’ll make it right.

9. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods at checkout.

Can’t find what you’re looking for?

Contact us
You can reach us by email at support@sky-flame.com or through our Contact Page.